How do I get my move-in deposit back?

Contact the building management company, Century Management, at 7 Penn Plaza. The phone number is 212-560-6400. It could up to 4 weeks to receive your refund.

  How do I get a Mailbox key?

Contact the doorman to complete a work order request form. The fee is $25.00

  How does the HVAC unit work?

Inside the unit is a fan that blows air into your room that is either cool or warm. The air temperature is affected simply by the temperature of the water running through the water pipe in your unit. In the summer, cold water is piped through and in the winter, hot water. There are three settings to blow high, medium, or low. If the unit is not working or water is dripping out, contact the doorman to complete a work order.

  How do I replace the HVAC unit?

Filt-Rite Co., Inc in Elmont, NY sells the type of system used at Caton Towers. Their phone number is 516-328-6088. You must contact the Superintendent as you are planning the replacement of the HVAC unit/s as the water needs to be shut off on your line. The best time during the year to replace your unit is Fall or Spring. Special note: If you replace your HVAC unit, you should ask about installing thermostats on the unit/s for added comfort, convenience and cost-effectiveness.

  How do I control the temperature in my apartment?

You may install a thermostat to each of your HVAC units that will comfortably control the temperature of your space. Any HVAC contractor can install a thermostat. Contact the Super if you have any further questions. If you replace your HVAC unit (see above), thermostats can be installed for an additional fee. Ask Filt-Rite about installing the thermostat.

  What is the superintendent's phone number?

The superintendent's phone number is 718-871-8121.

  What is the front desk phone number?

The phone number at the front desk is 718-871-2690.

  How do I get packages delivered?

Standard packages can be delivered to 135 Ocean Parkway. For any large packages, you must be inform the desk when they will be arriving, and make immediate arrangements for them to be delivered to your apartment.

  What times of day can I get furniture delivered?

Monday to Friday, 9:00 AM to 4:00 PM and Saturday from 10:00 AM to 3:00 PM.

  How does the intercom work?

• Press the bottom right button for 2 seconds.
• Pick up handset.
• Wait for the doorman to answer.

• Either the doorman or a visitor can ring your apartment.
• When it rings, simply pick up the handset and speak.
• If it is a visitor and the front door is locked, press the button with the key on it to allow your visitor entry to the building. Do not allow people that you don't know into the building.

  How do I get a parking space?

The parking garage is not open to the public; it is strictly for residents' use. There are a set number of spaces, and currently there is a two year waiting list. The fee for renting a space is $210.00/month. Contact the doorman to complete a parking space application form.

  How do I get a bike storage space?

The bike room is not open to the public; it is strictly for residents' use. There are a set number of spaces in the bike room, and currently there is a three year waiting list. The fee for renting a space is $10.00/month. Contact the doorman to complete a bicycle rack application form.

  How do I get a storage space?

The storage spaces are not open to the public; they are strictly for residents' use. There are a set number of storage spaces available and currently there is a two year waiting list. The fee for renting a space is $50.00/month. Contact the doorman to complete a storage space application form.

  What are the Laundry room hours?

The laundry room is open from 7 am to midnight, 7 days a week. The last load must be in the washing machine by 11:45 pm. You will need a laundry card, purchasable in the laundry room, to operate both the washing machines and dryers.

  What do I do about a clogged sink or tub?

Contact the doorman to complete a work order request form. For emergencies, go to the front desk.

  What do I do about a pipe leak?

Contact the doorman to complete a work order request form. For emergencies, go to the front desk.

  What do I do if I lose my apartment keys?

The best prevention to getting in a difficult situation is to make a set of your keys, and have the building keep them in a number-coded, locked box. No building staff will enter any space without your permission unless in the case of emergency. And should an emergency in the building happen while you are away, it also allows staff, with your permission, to reduce the preventable damage from the emergency. If the building does not have a set of keys to your apartment, and you become locked out, you are required to hire a locksmith at your own expense.

  If I lose my maintenance fee invoice, how can I send in my payment?

Caton Towers Owners Corp.

Century P.O. Box 27984

Newark, NJ 07101-7984

  What do I do about loud neighbors?

Use your intercom to alert the doorman. If the problem persists, contact Century Management.

  How do I open my windows for cleaning?

The lower window sash in each window opening can tilt forward for cleaning. You will need two special window keys. (If you don't have them, request them from the doorman.) To use them, put one key in each slot at the top of the lower window sash, turn both keys to unlock, slide the two keys toward the center of the window to release the window sash from the frame. Then, with the keys still in your hands, pull the top of the window forward.

  How do I get bars on my windows to protect children?

If you have children under 10 years old, please contact the Super as soon as possible and window guards will be installed immediately at no cost to the shareholder or tenant.

  How do I book the community room?

Contact the doorman to complete a community room requisition. Be sure to consult the rules when reserving the space.

  Do I need permission to make repairs, improvements or renovate my apartment?

The short answer is yes, but the type of permission depends on the type of work you're planning to do. Read the Light vs. Heavy Work Definitions document which will help you determine which form or application to fill out next. All of these documents can be found on the Documents page of this website.